Returns, kept clear.

When a return request is eligible

SILVARAA accepts return/replacement requests only in the following cases:

• You received the wrong item.
• The item arrived damaged.

Change of mind, dislike of design or other preference-based reasons are not eligible under this policy.

Request within 48 hours

An eligible return/replacement request must be raised within 48 hours of delivery.

Requests received after this period may not be accepted.

Unboxing video is mandatory

A clear unboxing video is required for all wrong-item or damaged-item claims.

Photos may also be shared, but photos alone do not replace the mandatory unboxing video.

Product condition

Returned jewellery must not have been used, worn beyond inspection, scratched, altered, externally resized or damaged by the customer.

Customer-caused damage does not qualify for replacement.

Replacement, not refund

If SILVARAA approves a damaged-item or wrong-item claim, the remedy is replacement of the product rather than a monetary refund.

SILVARAA will bear the return shipping cost for an approved claim.

Fixed-size rings

Fixed-size rings are eligible for size exchange only.

The jewellery must be returned unused, unworn and without customer-caused damage. Exchange remains subject to the requested size being available.

Sale and promotional items

Sale or promotional products follow the same return and replacement rules described on this page.