Your information, handled carefully.

Information we may collect

When you browse, create an account, contact SILVARAA or place an order, we may receive information such as:

• Name
• Email address
• Mobile number
• Billing and delivery address
• Order and purchase information
• Account information
• Customer-support communications
• Technical information such as browser, device and website interaction data

How we use information

Information may be used to:

• Process and fulfil orders
• Deliver jewellery to customers
• Send order and service updates
• Handle returns, replacements, exchanges and support
• Maintain customer accounts
• Detect or prevent misuse, fraud or security incidents
• Improve website performance and customer experience
• Meet accounting, tax and legal obligations

Payments

Online payments are processed through Razorpay and other payment infrastructure used by the checkout environment.

SILVARAA does not need to store full card credentials in its own WordPress database in order to process a standard Razorpay payment.

Service providers

Information may be shared with service providers only where reasonably necessary to operate the store, such as:

• Payment processors
• Shipping and courier providers
• Website hosting and technical service providers
• Email and transactional communication providers
• Analytics or security services used by SILVARAA
• Professional advisers or authorities where required by applicable law

Cookies and website data

The website may use cookies or similar technologies required for functions such as cart sessions, account login, checkout, security, preferences and site analytics.

Your information

You may contact SILVARAA to request correction or review of personal information associated with your account or orders, subject to information that SILVARAA may need to retain for legal, tax, accounting, fraud-prevention or transaction record purposes.

Privacy questions

For privacy-related questions, contact:

silvaraajewels@gmail.com